Refund and Returns Policy
We are committed to delivering high-quality custom boxes tailored to your specifications. Since all our products are made-to-order, we follow a specific Refund and Returns Policy to ensure fairness and transparency for both parties.
Returns & Refunds (Applicable in the United States & Canada)
Because our products are customized, returns and refunds are only accepted for items with manufacturing defects or errors caused by us. We do not offer refunds or returns due to customer-side errors such as incorrect content, sizing, or design approval mistakes.
If There’s a Defect on Our End
If you receive an order that is damaged, misprinted, or does not meet the approved specifications, you must notify us within 3 business days of receiving your package.
- Our team will assess the issue and determine if the defect is our responsibility.
- If confirmed, we will reprint your order at no additional cost.
- The entire defective order must be returned within 7 business days of the complaint.
- Return shipping costs are the customer’s responsibility.
- To expedite the process, please provide visual proof (such as photos or videos) of the defect.
Note: Our decision regarding defect assessment is final.
If the Error is on the Customer’s End
If the error or defect is due to incorrect artwork, files, or design instructions provided by the customer:
- You may request a refund, but the original order must be returned to us.
- Refunds will be issued minus costs related to shipping, printing setup, and other service charges.
Order Cancellation Policy
Once you approve the final proof, we immediately begin production. For this reason, cancellations are time-sensitive.
- Within 4 Hours of Proof Approval: You may cancel your order. A 5% cancellation fee may apply.
- After 4 Hours: If your order has entered production, cancellation may not be possible.
- After Press Process Begins: No refunds will be issued. However, we may offer complimentary warehouse storage and ship your order when needed.
