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What is the minimum order quantity (MOQ)?
Our MOQ typically starts at 100 units, but it may vary depending on the box style and customization required.
How do I place an order for custom boxes?
You can request a quote online or contact our team. Once the quotation is approved, we’ll guide you through design and production steps.
How long does the production process take?
Standard production time ranges from 8–12 business days after final design approval. Rush production may be available.
Can I make changes after placing an order?
Changes can be made before final design approval. Once production starts, modifications are not possible.
Do you offer sample or prototype boxes before full production?
Yes, you can order a physical sample or get digital mockups to ensure you’re satisfied before mass production begins.
Can I reorder the same boxes later?
Absolutely. We keep your previous designs and specs on file for quick and seamless reorders.
What happens if there’s an issue with my order?
We conduct strict quality control, but if there’s any issue, contact us within 3 days for resolution or replacement.
How is the pricing calculated for custom boxes?
Pricing depends on size, material, quantity, printing options, finishes, and shipping location.
Can I get a price quote before placing an order?
Yes, we provide free quotes based on your specific box style, size, quantity, and customization details.
Do you offer bulk order discounts?
Yes, the more you order, the lower the cost per unit. We offer tiered pricing for larger quantities.
Are there any hidden fees or setup charges?
No hidden fees. All costs will be clearly outlined in your quote.
Is shipping included in the quoted price?
Shipping is calculated separately unless specified as part of the package. We’ll give you all the details upfront.
Do you price match with other manufacturers?
We offer competitive pricing and may consider matching or beating a valid competitor’s quote for similar specs.
How long is the quotation valid?
Quotes are typically valid for 15 days unless otherwise stated due to fluctuations in material costs.
Can I use my own artwork or logo?
Yes, you can upload your artwork in high-resolution formats (PDF, AI, PSD). We’ll help adjust it to fit your box layout.
Do you provide design services?
Yes, we have an in-house design team that can assist with layout, branding, and full custom designs.
What file format should I submit for printing?
We recommend vector files (AI, EPS, PDF) with all fonts outlined and images embedded at 300 dpi.
Will I get to approve the design before production?
Yes, we send you a digital proof or 3D mockup for approval before proceeding to production.
Can you match my brand colors exactly?
We offer PMS color matching for accurate brand consistency, especially in offset printing.
Can I see how my design looks on different box types?
Yes, we can provide digital previews or 3D mockups to visualize how your design fits on various box styles.
Do you offer embossing, debossing, or foil stamping in the design?
Yes, we specialize in premium finishes like embossing, debossing, and metallic foil stamping for luxury packaging.
What types of materials do you offer for boxes?
We use premium rigid board materials to craft luxury packaging boxes.
What is the difference between digital, offset, and screen printing?
Digital is best for short runs; offset is ideal for high-quality mass production; screen printing is great for specialty effects.
Can I choose eco-friendly or recyclable materials?
Yes, we offer a range of sustainable materials including recycled kraft, FSC-certified paper, and soy-based inks.
How durable are your printed boxes?
Our boxes are designed to be sturdy and durable. You can choose thickness and coatings for extra protection.
Is there a limit to the number of colors I can use in printing?
No, full-color (CMYK) printing allows you to use as many colors as needed without affecting cost much.
Do you offer UV coating or lamination?
Yes, we provide gloss/matte lamination, soft-touch finishes, and spot UV for high-end visual and tactile effects.
Will the printed colors look the same as on screen?
While we match colors closely, minor variation may occur due to screen calibration vs. printed output.
What types of finishes do you offer?
We offer matte, gloss, soft-touch, spot UV, foil stamping, embossing, and debossing finishes.
What are add-ons and how do they enhance packaging?
Add-ons like magnetic closures, ribbon pulls, die-cuts, and inserts elevate the unboxing experience and product safety.
Can I add windows to my custom boxes?
Yes, we can include PVC or die-cut windows to showcase the product inside without opening the box.
Do you offer custom inserts?
Yes, we design custom foam, paperboard, or molded pulp inserts for product safety and presentation.
What finish is best for luxury packaging?
Soft-touch lamination combined with foil stamping and embossing creates a premium, tactile feel.
Can I mix multiple finishes in one box?
Absolutely. Many clients combine matte lamination with spot UV and foil for a high-end look.
Do finishes affect recyclability?
Some finishes like foil or lamination can reduce recyclability, but we offer eco-friendly alternatives on request.
Do you ship internationally?
Yes, we offer worldwide shipping with reliable courier partners. Shipping time vary by location.
How much does shipping cost?
We offer free shipping in the USA.
How long does shipping take?
Domestic shipping usually takes 3–5 business days; international orders may take 7–10 business days or more.
Can I track my shipment?
Yes, once your order is shipped, you’ll receive a tracking number to monitor its status in real time.
Do you offer rush delivery options?
Yes, expedited production and shipping services are available at an additional cost.
How are boxes packed and protected for shipping?
Boxes are safely packed in master cartons with edge protection and shrink wrap to prevent damage.
What happens if my order gets damaged in transit?
If there’s visible damage upon delivery, please contact us within 3 days with photos for replacement or refund assistance.